How It Works โ
Everything you need to know to buy and sell
For Buyers
How do I buy something?
Browse or search for what you want, tap a listing to see details, then hit "Add to Cart" or "Order Now." At checkout, choose in-person handover or Pargo delivery, then pay by card, Ozow, SnapScan, or RCS โ your payment is held safely in escrow by TradeSafe until you've got your item.
How does payment work?
Payment is processed securely through TradeSafe, our escrow partner. Your money is held in escrow โ not sent to the seller โ until the order is confirmed delivered. For in-person handover, you'll get a 6-digit Collection PIN to give the seller when you receive your item, which releases the payment. For Pargo delivery, payment releases automatically 24 hours after the pickup point confirms delivery, unless you report a problem before then.
Is it safe to meet a seller?
Check our Community Guidelines for safety tips โ meet in public campus areas where possible, and trust your gut. You can report any listing or seller that seems off.
Can I save items for later?
Yes โ tap the heart icon on any listing to add it to your Favorites, accessible from your profile.
What if something goes wrong with my order?
While your payment is still held in escrow, tap "Report a problem" on the order in My Orders to pause the automatic release and get our team to review it. For issues after an order is already marked complete, you can also request a dispute/refund review from your Orders page.
For Sellers
How do I start selling?
Sign up and choose "Seller" as your role, then complete your seller profile โ including which institution and campuses you can deliver to and connecting your payouts โ before posting your first listing.
How do I get paid as a seller?
Once a buyer's payment clears โ either you confirm their Collection PIN at handover, or a Pargo delivery auto-releases after 24 hours โ the money lands in your in-app Wallet. From there you can withdraw your available balance to your bank account any time.
Is there a cost to sell?
Selling is currently free while we get everything set up โ just create a seller account and start listing. We'll let you know here if that ever changes.
Can I save a listing without publishing it?
Yes โ use "Save as Draft" when creating a listing, then publish it whenever you're ready from My Listings.
What happens when an item sells?
Mark it as "Sold" in My Listings โ this is different from just hiding it, and keeps your store looking active and trustworthy.
How do ratings work?
After an order is completed, buyers can rate and review you, and you can rate them back. Sellers with 5+ completed sales earn a "Verified Seller" badge.
Still need help?
Use the "Report an issue" link in the footer to reach our support team directly.